Online Appointment Booking for Clinical Psychology


When booking online please note the following:

Dr Katherine Reynolds only consults with those over 16 years.

New clients please note our standard process is to book 3 consultations at fortnightly intervals when making a first appointment in order to guarantee practitioner availability. These can be cancelled if the client feels the practitioner is not right for them and/or ongoing sessions are not required. If you prefer to book one appointment only, please be aware that there may be a delay in subsequent practitioner availability. We would much prefer to cancel future appointments than be unable to see someone again for a number of weeks, particularly if they require timely support. Feel free to book more than one appointment online. Please also be aware registration forms should be emailed to you within a week to bring with you to your first appointment.

Skype appointments - please indicate this in the notes box and provide a Skype name we can video call at the appointment time.

PsychologyReferrals & Rebates

Mental Health Care Plans

Anyone can consult with a psychologist without a referral. However, when discussing their symptoms with general practitioners, many clients are referred to psychologists through the Better Access to Mental Health Initiative, the purpose of which is to provide psychological treatment for eligible clients. GPs, Paediatricians and Obstetricians develop Mental Health Care Plans for those clients; this paperwork is registered with Medicare and then provided to the psychologist. These plans give clients eligibility for Medicare rebates.

Mental Health Care Plans can be completed in the name of a parent or a child, and can be used with any psychologist irrespective of the practitioner name on the referral. They provide access to Medicare rebates for six sessions initially. For those who wish to continue to seek treatment, a further four sessions may be activated by the referring practitioner (e.g. GP). A rebate can be claimed for a maximum of 10 sessions per calendar year. Mental Health Care Plans do not expire, unused sessions roll over into the new calendar year(s) (however, the maximum number of rebates per year still applies).


All psychologists conducting therapy in our clinic are Clinical Psychologists. As such, clients who consult with them who are referred from a GP, Paediatrician or Obstetrician with a Mental Health Care Plan receive the highest Medicare rebate available for psychology ($124.50). Rebates can be processed on the spot. A gap payment will also be required. Concession rates are available for those with a health care card.

Private health insurance providers also rebates depending on type of cover. Any cover which includes psychology will attract a rebate for our services. Please contact your provider for details. However, please note private health rebates cannot be used in conjunction with Medicare rebates for the same session (i.e. one or the other may be used).

Skype appointments are available, however, Medicare nor private health insurers do not provide rebates for these services for those living in populated areas. The Medicare system will now provide rebates for a number of consultations for those residing in an area classed as rural and remote. Other clients are welcome to consult via Skype with the understanding that no rebates will be applicable. We do note that Skype appointments are not recommended for those under 15 years, however, parenting support can be delivered this way. Please contact us if you wish to discuss this further.

Telehealth services are now provided under Medicare for those living in rural and remote areas of Australia, and we provide these via Skype. To determine if you are eligible for Telehealth rebates check the Doctor Connect website provides a searchable online map. Areas on this map covered by Telehealth are those rated MMM4-7 (the Modified Monash Model (MMM) is the system used by Dept of Health to determine remoteness and accessibility of locations across the country). For further information on Telehealth click here.

Dr Nicole Williams & Dr Katherine Reynolds provide Non-directive Pregnancy Counselling with Medicare rebates. These rebates are available with a referral from a doctor (including obstetricians) for individuals who have been pregnant in the past 12 mths. Three sessions with these rebates are available without a Mental Health Care Plan. (Please note, however, the rebates are lower than with Mental Health Care Plans. Please click here for more details or contact reception.)

Children's Psychological Assessment: We are pleased to offer formal psycho-educational assessment for children and adolescents (ages 4-18) where there are concerns in the following areas: learning difficulties (including dyslexia), emotional and behavioural difficulties, attention difficulties, developmental delay, and intellectual disability.  

A comprehensive assessment will include an evaluation of cognitive functioning, developmental progress and academic abilities. These assessments enable you as a parent to understand your child’s unique profile of strengths and difficulties and will provide practical, evidence-based strategies to help improve your child’s functioning. 

 Following your child’s assessment a 30 minute feedback session will be scheduled during which you will be provided with the results and recommendations.  You can choose whether you would like to receive feedback in person, by phone or via Skype.  A comprehensive written report will be provided at completion. Please contact reception for any further information required.


Our costs remain significantly lower than that recommended by the Australian Psychological Society. Concession rates are available. If you are suffering financial hardship which would create a barrier to seeking appropriate support please contact us to discuss. For more information contact or 8210 9443.

Occupational Therapy Referrals & Rebates

Referral: anyone can refer children 0-5 years to see our OT e.g. parents, child care, Paediatrician, GP, Allied Health etc. Telehealth sessions may be available for consultations regarding toileting or a limited number of other concerns in which parenting support is the focus of the session. Please contact us if you have any queries.

Costs – therapy sessions are 45-60 minutes and session rates remain below the NDIS hourly rate ($175.57)

Medicare – Chronic Disease Management via GP Management Plan and Team Care Arrangements
Registered provider with Medicare.  This Plan enables clients to receive a rebate for up to 5 therapy sessions per calendar year.  Clients can access this through discussion with their local GP. With these plans there is a gap payment of $52.95.

Medicare – Better Access to Mental Health Care (Mental Health Care Plan)
Medicare rebates for up to 10 therapy sessions per calendar year. Clients can access this through their local GP, Paediatrician or Psychiatrist. Plans are required to state referral for OT.  With these plans there is a gap payment for OT services of $92.50*.

Private Insurance
Health Care Insurance may also provide client/families with some rebates for accessing occupational therapy sessions, please contact your insurer directly for further information.

* Please note Medicare plans and private health care rebates cannot used for the same session.

Speech Therapy Referral & Rebates


Comprehensive speech and language assessment - 90mins, $270

Includes formal and informal assessment of child’s speech/language/literacy development (as appropriate)

Brief assessment (e.g. speech/articulation only) – 60mins, $199

 *If further assessment is required, subsequent sessions will be charged as a therapy session

 Therapy sessions

45 mins, other session lengths may be negotiated, $133


Summary Report, $99, Details the assessment results and your child’s needs in 1-2 pages.

Comprehensive report, $199, provides detailed information (3 pages +) regarding the assessment results along with recommendations specific to your child’s needs.

Transition/Progress report, $140, a transition report will outline any relevant information, provide up to date therapy performance information and brief recommendations moving forward.


Medicare Chronic Disease Management Plan

If eligible, a referral by a GP under this plan enables the client to access a rebate from Medicare of $52.95 for up to 5 sessions in a calendar year.

Private Health Rebates

Most Speech Pathology services provided are covered under private health insurance. Please contact your health insurance provider directly to determine rebates available under your cover. The rebate for assessments is usually higher than that for therapy sessions. A typical rebate would be somewhere between $30-$80 per therapy session for 10-16 sessions per calendar year.

*Please note Medicare plans and private health rebates cannot be used for the same session.


Please note our office is conveniently located on the city fringe, so parking is generally easy. Our office is also pram friendly  (although we are on the second floor there is a lift).

Free parking is available behind the building on East Terrace, and bordering the building on Flinders Street East. Entry to these areas is via Wakefiled Street or Bartels Road.

Ticket parking is also available directly in front of the building in Hutt Street.

A free City Loop Bus also stops frequently nearby on Hutt Street.

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